The evolving role of trust in banking
I remember, when I was a child, the importance my father placed on securing a meeting with a service consultant at his local bank. It was an opportunity to describe his situation, to shake hands, to feel cared for, to…
What makes a digital bank
There is a frequent misconception in discussions around digital banks, namely that digital banks and traditional banks differ only at the surface. Digital banks, the misconception goes, are simply traditional banks that focus on apps instead of branches and try to…
